सामान्य प्रश्न

इंस एंड आउट्स ऑफ हाउ वी डू डू बिजनेस

Why should I use Ana's House Cleaning?

Ana's House Cleaning has been providing local residents with flexible and reliable residential cleaning services since 1990. We’ve cleaned hundreds of homes a week for nearly three decades! By now, we’ve perfected our formula for great service.We know that you’re an individual with circumstances that are entirely unique to you. We help you identify what your needs are, and then we provide you with services that have been specially tailored just for you.
How do I know I can trust the people you send to my home?

We are very particular about who we hire. Every Ana's House Cleaning employee undergoes a rigorous screening process that includes extremely thorough criminal background checks. Additionally, all Ana's House Cleaning employees are fully insured and bonded. Our employees are all given top-notch training to meet our demanding standards, and we regularly conduct quality inspection checks. Trust is a vital component of our business. We pride ourselves on having earned the trust of hundreds and hundreds of customers throughout the many years of our company’s success.
Will I have any liability or need to pay any taxes if I hire a housekeeper?

No.Ana's House Cleaning goal is to reduce the number of your responsibilities in life; certainly not add to them! Most homeowners are unaware of the risks of hiring independent cleaners, who often pass the liability for work-related injuries and the responsibility of payroll taxes onto their clients. As a professional cleaning service, we are responsible for all elements of our staff’s employment, including payroll taxes and Workman’s Compensation in the event of an injury. The only thing you ever need to worry about is how we can best serve you.
How do I get started?

It’s as easy as giving us a call! The first thing we will do is visit your home to discuss your individual cleaning needs, and to give you a free estimate. We will provide you with a comprehensive list of our wide range of services, so that you may choose what you’d like us to do for you. Together we will create a work order tailored to your specific requests, and you will be provided with a copy. This is not a contract, but merely another way to guarantee you our personalized, consistent and timely service.
How often should I have my home cleaned?

Ana's House Cleaning offers regular housecleaning on a weekly, bi-weekly and monthly basis. In addition, we are available for special one-time cleans. These include move-in/move-outs, deep cleans, new construction clean up, and occasional maintenance cleans for customers that just need a little extra help. Our most popular visit is every two weeks, but we will schedule according to your needs.
Do I have to sign a contract?

No. There are no contracts to sign. We are happy to earn your business each time we clean.
Do I have to be home when the cleaner comes?

You do not need to be home, although of course you’re welcome to be. Many of our customers provide us with a key to their home and, when necessary, alarm codes. We keep your keys and access information extremely secure.
Will I always have the same house cleaner?

We want you to enjoy the kind of continuity in your service that allows you to never think twice about it. We make every effort to send the same cleaner to your home for each visit. Our goal is to provide you with consistency no matter what; even if circumstances demand a staffing change. Every employee is extensively trained to utilize the same efficient, effective cleaning techniques. We begin our relationship with you by visiting your home and creating a customized work order for your needs, so that you can always count on receiving the same great, personalized service to which you’re accustomed.
What if something is my home gets damaged?

In the unfortunate event that a breakage occurs, we will promptly make every effort to have the item repaired or replaced. All Ana's House Cleaning employees are fully insured to guarantee the safety of your possessions.
Do you guarantee your work?

Absolutely. We have a 100% satisfaction guaranteed policy. Our goal is to give you the best cleaning possible each time. If something is not done to your satisfaction, call us within 24 hours and we will correct it for free, or give you a credit on your next clean.
How do I pay for my cleaning?

Payment is due the day the service is performed. You may pay by check, Visa, or Mastercard. Many customers leave a check, payable to Ana Chicas, on their kitchen table or countertop. For your convenience, if you prefer paying by credit card, a number may be left on file with us to use for each cleaning. One-time cleans require a credit card payment.
Do you offer gift certificates?

Yes we do! Ana's House Cleaning Service makes a great gift, whether it’s for Mother’s Day, Valentine’s Day, a birthday or anniversary, or even to help a friend through a difficult time. Whatever the occasion, our gift certificates can be sent straight to the recipient or to you. Contact us for information.
What if I have a pet?

Pets are not a problem. We do need to be notified if you own pets, and we like to know their names. If you have any special requests regarding your pets, or there are any special circumstances we should be aware of, we will want this information to be included on your work order.
Should I tip my cleaner?

Tips for our cleaners are neither expected nor required. Leaving them a simple note letting them know how well they did will mean a lot to them. Our cleaners want to know that their work met or exceeded your expectations. However, if you do wish to leave a tip, please place it on the kitchen counter.
What if my cleaning schedule falls on a holiday?

If your scheduled cleaning falls on a holiday, we will contact you approximately one month in advance to reschedule. Our office observes the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas
Can I hire one of your cleaning professionals directly?

Our employees are not available for direct hire. A great deal of time and resources is put into hiring our staff. Each employee signs a contract with us agreeing not to solicit or accept direct employment from any of our customers for a period of two years from the date that employee last worked for Ana's House Cleaning Service.
What should I expect on my first appointment?

We will arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.
How is Ana's House Cleaning Service environmentally friendly?

We made a conscious choice to use microfiber towels instead of paper towels, because they are a true green cleaning product. Microfiber works extremely well as a cleaner without added chemicals and allows us to use less product while still doing an awesome job of cleaning. We also use refillable product bottles to reduce waste for landfills.

भुगतान स्वीकृत

मिनिनो घर की सफाई

नीतियाँ

रद्द करने की नीति

एक बार जब आप [मिनिनो हाउस क्लीनिंग सर्विस] के साथ नियुक्ति कर लेते हैं, तो अब हम आपके लिए विशेष रूप से और क्रमशः नियुक्ति समय पर लौट आए हैं।

यदि आप अपनी नियुक्ति के समय से चौबीस (24) घंटे से कम रद्द करते हैं, तो आपको रद्द की गई नियुक्ति के लिए आपकी सहमत दर की राशि का 50% (आधा) चार्ज किया जाएगा। हम कृपया रद्दीकरण के 48 घंटे के नोटिस या अधिमानतः सबसे अधिक सूचना आप एक बार प्रदान करने के लिए कहेंगे जो आप जानते हैं कि आप नियुक्ति के समय को नहीं रख पाएंगे। हम आपको एक पुनर्निर्धारित नियुक्ति के साथ समायोजित करने में प्रसन्न हैं, हालांकि उपलब्धता के अधीन होगा।

संतुष्टि की गारंटी

एना और मिनिनो हाउस क्लीनिंग हमारे ग्राहकों के लिए उत्कृष्ट सफाई सेवाएं प्रदान करने का प्रयास करती है। यदि आप प्रदान की गई किसी भी सफाई सेवा से नाखुश हैं, तो आपको समस्या के समाधान और सुधार के लिए हमें 24 घंटे की सेवा के भीतर सूचित करना होगा।

यदि हमें शीघ्र सूचना मिलती है, तो हम समस्या की जांच करने के लिए वापस आएंगे। यदि समस्या में हमारे द्वारा प्रदान की गई सेवा की गुणवत्ता शामिल है, तो हम बिना किसी शुल्क के समस्या को ठीक करने का संकल्प लेते हैं और इसके अतिरिक्त आपकी असुविधा की भरपाई के लिए बिना किसी अतिरिक्त शुल्क के एक आधे घंटे की सफाई सेवाएँ प्रदान करते हैं।

यदि हमें सफाई के 48 घंटों के भीतर किसी समस्या का नोटिस नहीं मिलता है, या यदि आप स्वयं समस्या को ठीक करने का निर्णय लेते हैं, तो हम आपके लिए समस्या को ठीक करने में सक्षम नहीं होंगे और न ही आपकी असुविधा के लिए आपको मुआवजा दिया जाएगा।

यदि आपने प्रति घंटा सफाई खरीदी है, तो हम केवल इस बात की गारंटी दे सकते हैं कि एक क्लीनर निर्दिष्ट समय तक रहेगा। यदि समय कम चलता है तो हम सभी कार्यों को पूरा करने में सक्षम नहीं हो सकते हैं। इसलिए, यदि समस्या में सेवा की गुणवत्ता के बजाय सफाई सेवा को पूरा करने के लिए आवश्यक समय शामिल है, तो हम केवल समस्या को ठीक कर सकते हैं यदि आप अतिरिक्त सफाई समय खरीदते हैं।

(346) 446-0108